WikiBusines Offer Agreement: terms of Wikipedia services

#1. Subject

The Contractor provides Wikipedia page creation and editing, Wikidata work, page monitoring and support, AI visibility and the other services described on the website. The scope, price, timeline and deliverables of each order are set out in the invoice or the order confirmation. Where the order confirmation differs from this offer, the order confirmation applies to that order.

#2. Acceptance & documents

Acceptance occurs when the Client confirms an order or makes a payment. The agreement consists of this offer, the Terms of Service, the Refund Policy and the order confirmation. An order is governed by the version of this offer in force on the date it is paid; later changes do not apply to orders already paid.

#3. Price & payment

Prices are fixed in EUR and include taxes. Invoices are issued in EUR, USD, GBP, UAH or AED at the official rate on the invoice date. Payment methods: SWIFT, SEPA, Wise, Payoneer, PayPal, Visa / Mastercard and USDT (TRC-20). Payment is made before work begins unless the parties agree otherwise. Enterprise projects are paid in stages, by quarter or milestone, as set out in the order confirmation.

#4. Source review & notability audit

The first source review is free. If the sources are clearly sufficient or clearly insufficient, the Contractor says so without a paid audit. A paid notability audit is offered only for unclear cases and only with the Client's prior consent; its fee is credited toward the project if the Client orders the project from the Contractor within one month. A completed audit is non-refundable.

#5. Page creation: deliverable & timeline

The indicative timeline for creating a page is 4–5 weeks; how long reviewers take to consider a draft depends on Wikipedia. The Contractor's obligations for creating a page are fully performed 90 days after the article is published on Wikipedia. Submitting a draft for review is not in itself performance.

The Contractor does not guarantee that the article will be published or retained: these decisions are made by the independent Wikipedia community. The Contractor is responsible for its own actions set out in sections 6–10.

#6. Monitoring, support & defence after publication

The monitoring, support and guarantee window lasts 90 days and starts on the day the article is published. It is included in the price of page creation. Within the window the Contractor watches changes to the article, maintenance tags and deletion nominations.

If the article is nominated for deletion, the Contractor responds in the discussion within 2 business days of the nomination; to a speedy deletion it responds on the same or the next business day. The Contractor makes up to 3 attempts to defend or restore the article within the window. If restoration in that language edition is not possible, the Contractor offers an alternative route: Wikidata, Simple English or another language edition.

After day 90 the guarantee continues only with an annual support plan: any annual plan provides a 12-month guarantee on the terms of the plan.

#7. Refunds

For page-creation projects, before work starts the full amount is refunded. If the project stops after work has started (source research, writing, review), the refund depends on the work already done and the preparation, and the Client receives the materials prepared up to that point. If the article is published and deleted within the 90-day window and 3 attempts to defend or restore it fail, the Contractor refunds 80% of the project fee, and all project materials stay with the Client. From day 91 after publication the fee is non-refundable; restoration is quoted separately or covered by an annual support plan.

For other services, the full amount is refunded before work starts; after work starts, the cost of the part of the agreed scope not yet delivered is refunded, and results already published or handed over are non-refundable. Subscription services and annual support are paid per period: future periods can be cancelled, the current period is non-refundable.

#8. Refund procedure & timelines

A refund request is sent to team@wikibusines.com with the order number. The Contractor replies within 5 business days and pays an approved refund within 15 business days of the decision by the original payment method or, if that is not possible, by another agreed method. Refunds do not depend on reviews, ratings, publications or the Client's silence.

#9. Wikipedia rules & disclosure

The Contractor works under Wikipedia's rules and the Wikimedia Terms of Use, including those on conflict of interest and paid editing.

Every paid edit is disclosed on Wikipedia in WikiBusines' name: on the editor's user page, on the article's talk page and in edit summaries. The disclosure is public, so the Client can check it on the talk page of its article. For the safety of the team, the Contractor does not disclose the accounts of individual editors to the Client.

The Contractor does not use undisclosed accounts or sock puppets and does not buy votes; does not sell page protection, which only Wikipedia administrators set; and does not remove maintenance tags itself, but fixes the text and asks for a review on the talk page.

#10. Deliverables & materials

In a page-creation project the Client receives the source dossier (a list of independent sources with an assessment of each), the article text as submitted for review and a link to the published article. After payment the Client may use the materials prepared for publication at its own discretion. Text published on Wikipedia is distributed under Wikipedia's free licence (CC BY-SA), and the Client does not acquire exclusive rights to it. If the project stops, materials are handed over under section 7.

#11. Client's obligations

The Client provides accurate information, confirms its rights to the materials it supplies and is responsible for the legality of the information it asks to publish.

During the project the Client must not interfere with the article: it does not edit the article itself and does not bring in other editors or contractors without the Contractor's agreement, because this often complicates or makes impossible the project or parts of it. If this condition is breached, the Contractor may cancel the project without a refund or revise the price and terms.

This agreement does not restrict the Client's right to leave reviews about the Contractor or to name it as its contractor.

#12. Confidentiality

The Contractor keeps the Client's information confidential and signs a non-disclosure agreement on request. Paid editing is disclosed on Wikipedia under section 9; this is a requirement of the platform, not a breach of confidentiality.

#13. Liability, force majeure & disputes

To the extent permitted by law, the Contractor's liability is limited to the fee for the specific order. The Contractor is not liable for decisions of third-party platforms, except where they result from the Contractor's breach of section 9; in that case the Contractor refunds the fee for the order. Neither party is liable for delays caused by events beyond its reasonable control.

The parties resolve disputes by negotiation. The Contractor replies to a written claim within 10 business days.

#14. Validity & contact

This offer is valid while published on the site. The Contractor may update it; changes do not apply to orders already paid (section 2). Contact: team@wikibusines.com.